If you have trouble redeeming your coupon, you may have entered the wrong coupon code or your code may have expired. Please make sure you write the promotional code in the exact way it was provided, without any spaces.
If your promotional code still isn’t working please contact our Customer Service Team to resolve the issue.
If you have already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Service Team.
Once we begin producing an order we can still change it, but this may delay your original delivery date. Any changes made to an order before it ships will happily be accommodated, free of charge. As each item is uniquely produced, changes made after an order has shipped will incur a 30% restocking fee. If there is a price difference in the item you are changing, we’ll send you either a money order or refund, accordingly.
We understand your concerns regarding Internet security. Our secure software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The Internet is as secure as using your credit card in a store or over the phone. Please contact your credit card issuer for additional information.
We do not share your credit card information with anyone other than the banks and processors required to process your transaction.
We do not cover the cost of the cost of customs, duties or taxes. These fees are out of our control and vary by country. They are the responsibility of the customer and due upon receipt of your package.
You may have been really excited to place your order and missed a slight detail. We can relate;)
But don't worry, we can usually fix this for you.
If you forgot to include an apartment number, or if there is a slight typo in the address, the order will most likely return to us. Once it does we can easily update the shipping address for you and resend it. Please contact us with the following details:
Name (including street, number, apt number, or PO Box)
You can use your tracking number to see if the package has returned to us.
Unfortunately, sometimes the order gets lost in the mail and does not return to us. If this happens we can offer to reorder your item and send it to the correct address for a 30% restocking fee.
If you receive a wrong item in your order, please let us know as soon as possible so that we can sort it out straight away.
Start by checking your order details to ensure that the order was placed correctly with the personalization that you chose. Then contact our Customer Service Team with your order number and a photo of the incorrect item. We’ll send you a replacement as quickly as we can.
We ask that you please check your Order Confirmation to make sure that the details are correct and as you ordered.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Service Team with your order number, the name of the missing item, and a link to the item webpage if you have it. We will resolve this issue for you as quickly as we can.
We are sorry to hear that your order is not to your taste.
We are happy to offer you to exchange the item for another, but first our customer service team request to receive a picture from you in order to make sure the item matches our quality standards, and that the details are as described on site.
When contacting us, please make sure to include the following details so that we can assist you in the best possible way:
Your Order ID number
A picture of the item you received
Feedback on the item
Link to the item that you would like to exchange to
E-mail Customer Service. We will advise you on how to return/rectify the specific issue you may have. Please allow 3-4 weeks for returns processing through our facility. Please contact Customer Service for further return instructions.